Privacy Policy

1. Who We Are

TranslateSubtitles VIP is an online subtitle tools platform that provides subtitle translation, editing, conversion, project organization, batch processing, multilanguage translation, ZIP downloads, and related features.

Operator details may be updated in the future if the service is registered as a business, sole proprietor activity, company, or other legal entity.

2. Data We Collect

We may collect the following types of information:

3. How We Use Data

We use data to:

• create and manage user accounts
• provide subtitle tools and project features
• process uploads, translations, drafts, ZIP downloads, and project saves
• activate and verify subscriptions
• provide support
• protect accounts and platform security
• prevent abuse and enforce fair-use limits
• maintain service stability
• improve platform features and usability
• comply with legal, accounting, tax, and payment provider requirements where applicable

4. Legal Basis for Processing

Depending on your location and applicable law, we may process data based on:

• performance of a contract when providing the service
• user consent where required
• legitimate interests such as security, service improvement, fraud prevention, and support
• legal obligations such as accounting, tax, or compliance requirements

5. Subtitle Files and User Content

Subtitle files and translated files are processed so the platform can provide upload, translation, editing, project, ZIP download, and save functions.

Users remain responsible for the content they upload and process.

We do not claim ownership of user subtitle files. However, technical processing is necessary to provide the service.

6. Translation Providers and Browser-Based Translation

Some translation features may work through browser-based translation methods or third-party translation services.

When using browser-based translation tools, text may be processed through the user's browser and/or external translation services depending on the selected translation engine.

Users should avoid uploading sensitive, confidential, private, or legally restricted content unless they are comfortable with how translation processing works.

7. Payment Providers

Payments may be processed through third-party providers such as PayPal, Patreon, cryptocurrency payment processors, or other supported services.

These providers process payment data according to their own terms and privacy policies. We receive only the information necessary to verify payment status, subscription access, transaction references, or account activation.

8. Cookies and Local Storage

We may use cookies, sessions, and local storage to:

• keep users logged in
• remember theme preference
• maintain security/session state
• improve user experience
• prevent abuse
• support website functionality

9. Data Sharing

We do not sell user personal data.

We may share limited data with:

• payment providers
• hosting providers
• email/support providers
• analytics or security tools if used
• legal or regulatory authorities if required by law
• service providers needed to operate the platform

10. Data Retention

We keep data only as long as necessary for the purposes described in this Privacy Policy.

Account and subscription records may be kept while the account is active and for a reasonable period afterward for legal, accounting, fraud prevention, support, and operational reasons.

Uploaded subtitle files may remain stored until the user deletes them, the account is closed, storage cleanup is performed, or retention rules are changed.

Backups may retain deleted data for a limited period until backup rotation removes it.

11. User Rights

Depending on your location and applicable law, you may have rights to:

• access your personal data
• correct inaccurate data
• request deletion
• request restriction of processing
• object to processing
• request data portability
• withdraw consent where processing is based on consent

12. Account and File Deletion

Users may delete subtitle files or request account-related assistance through available tools or support.

Some data may be retained where necessary for legal, security, accounting, backup, fraud prevention, or dispute resolution purposes.

13. Data Security

We use reasonable technical and organizational measures to protect user data. However, no online service can guarantee absolute security.

Users are responsible for keeping their password secure and for using trusted devices and browsers.

14. International Users

The platform may be accessed from different countries. Data may be processed or stored on servers located in different jurisdictions depending on hosting and service providers.

By using the service, you understand that data may be processed where the service infrastructure or providers operate.

15. Children

The platform is not intended for children. Users should not create an account or use the service if they are not legally allowed to use online subscription services in their jurisdiction.

16. Third-Party Links and Services

The website may contain links to third-party services or use third-party integrations. We are not responsible for the privacy practices or content of third-party websites or services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Last Updated date.

Continued use of the platform after updates means you acknowledge the updated Privacy Policy.

18. Contact

If you have questions about privacy, data, account deletion, or file storage, please contact us through the support ticket system or the contact method provided on the website.